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FAQ
Your questions, our answers
Question : When can I take a vacation ?
A : Our full calendar is published every year in January. Two breaks are planned (August and December), with one week off between each session so you can recharge your batteries.
Question : How can I discover French culture with the school ?
A : Immersion is at the heart of our teaching approach. We organize:
Monthly cultural workshops (gastronomy, cinema, French culture, etc.).
Outings in Paris: once per session, set off to explore the capital with your class and teachers.
2- Documents & Certificates
A : Once your payment is completed, you will receive your official certificate by email or on site within 3 to 5 working days.
This document is essential for visa procedures.
Note: For urgent requests, a special fee applies.
A : Yes, of course!
Attendance certificate : Issued upon request if you have attended all classes.
Transcripts : Available the week following the end‑of‑session exams. They assess the four key skills (written and oral).
3- Class Changes & Absences
A : We recommend registering well before the start of the session to secure your place.
For visa applications, allow a minimum of 2 months before the course start date.
1- School life and Culture
Q : How can I obtain my certificate of enrollment?
Q : Do you issue attendance certificates and transcripts?
Q : Can I change level or class?
Q : What should I do if I need to be absent temporarily?
A : In case of obligation, you may request a session suspension (administrative fee of €80).
You may postpone your course start date by 2 to 48 weeks, depending on your program, without losing your investment.
Please contact reception at least 2 weeks before your planned absence.
4- Enrollment & Complaints
Q : What is the registration deadline?
A: Your success matters to us. If, after the first week, you feel that your level does not meet your expectations, talk to your teacher.
A class transfer may be organized with approval from the academic office (free during the first week, €50 thereafter).
Q : How can I submit a suggestion or a complaint?
A : Your feedback helps us improve. You may submit a complaint form (anonymous or not) at reception or download it directly online.
We commit to reviewing each submission carefully.
Welcome Guide
Our welcome guide answers all your questions.
In addition, we address the most frequently asked questions above.
Contact us
Tel : +33 (0) 1 53 80 10 32
Adress : 20 – 22 Rue du Tage, 75013 Paris
E-mail : fle@iesig.com
School of Management – French as a Foreign Language in the heart of Paris.
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